Cleaners - Frequently Asked Questions

Getting Started

Do I need any experience to join The Clean Match? We ask that all cleaners have some professional cleaning experience. You don't need formal qualifications, but you do need to be reliable, professional, and take pride in your work.

How do I apply to join the platform? Simply visit https://www.thecleanmatch.com and complete our short application form (located on the How it Works page https://www.thecleanmatch.com/p/howitworks, click Get Started). Once submitted, our team will review your application and invite you to a short phone screening. If successful, we'll walk you through the next steps including your ID and Right to Work check and profile setup.

How long does the sign-up process take? From application to your first listing, most cleaners are fully set up within 3-5 working days.

Is there a free trial? Yes. We offer a free 30 day trial period so you can experience the platform before committing to a paid subscription. Details of the current trial offer are on our website.

Do I need to be self-employed to join? Yes. All cleaners on The CleanMatch operate as self-employed independent contractors. If you're not already registered as self-employed with HMRC, you'll need to do this before joining. It's straightforward and free to do at https://www.gov.uk

Earnings & Payments

Do you take commission from my earnings? No. You keep 100% of what you earn from every job. We make our money through a simple monthly platform subscription — not by taking a cut of your work.

How much does the subscription cost? Our subscription plans are listed on our pricing page at thecleanmatch.com. We offer a free trial so you can see the value before you commit.

How and when do I get paid? You will make all payment arrangements directly with your client.

Can I set my own rates? Yes. You set your own hourly rate. You are in control of what you charge.

Vetting & Insurance

What does the vetting process involve? All cleaners must complete the following before going live on the platform: an ID check a Right to Work check, proof of public liability insurance and a short phone interview with our team. (We use https://www.ucheck.co.uk for all ID checks).

Who pays for the vetting? The cost of the vetting process is paid for by The CleanMatch and lasts for one year only.

Do I need my own insurance? Yes. All cleaners must hold a minimum of £1 million public liability insurance before they can be listed on the platform. If you don't already have this, we can point you towards providers who specialise in cleaner insurance.

What if my insurance expires? You are responsible for keeping your insurance current. If your insurance lapses, your profile will be paused until a valid certificate is provided.

Work & Bookings

Who's looking for cleaners? We invest in paid advertising on Google, Instagram & TikTok, implement local SEO, and use community marketing across Nextdoor and Facebook groups to ensure homeowners and property managers in your area find The CleanMatch first when they need a cleaner. That means by the time a customer reaches your profile, they are already looking to book.

How will I find out about available jobs? Once your profile is live, you will receive booking notifications for jobs in your area that match your availability and service type. You can accept or decline any booking — you are never obligated to take a job.

Can I choose which areas I work in? Yes. During your profile setup you will set your preferred working postcode area. We match you with customers within those areas to minimise your travel time.

Can I get regular, recurring clients? Absolutely — and we actively encourage it. Regular bookings are good for you and good for customers. Once a customer is happy with your work, they can contact you directly to book again.

Can I work on other platforms at the same time? Yes. You are self-employed and free to work with other platforms or clients alongside The CleanMatch. We don't operate exclusivity clauses.

Homeowners and Property Managers — Frequently Asked Questions

Getting Started

How do I book a cleaner through The Clean Match? You will need to subscribe to our platform in order for you to contact our cleaners. Just click the Sign Up button to create an account and follow the prompts. All prices and offers are listed on our Prices page. Once subscribed, visit https://www.thecleanmatch.com, enter your postcode and hit the search button. All the profiles of the cleaners in your chosen location will appear. You can then contact them directly.

How quickly can I get a cleaner? Our cleaners are asked to respond to any enquiries as soon as they receive them. This means you'll get a response with in minutes or within the same day at the latest.

Is there a membership fee? We charge a small annual membership fee to use the service (see Pricing page) — it's how we keep the lights on and make sure our cleaners' time is always respected. As a thank you, you'll also receive a 15% discount through a FREE trade account with Own Maison https://own-maison.com. Find cleaning & storage supplies and home goods (lighting, kitchen and bathroom items). Having an annual membership also means you can return to the platform several times in the year for any additional cleaning you require. Our cleaners cover residential cleans, deep cleans, post-renovation cleans, AirBnB cleans, laundry and ironing. For a full list of services, see here: https://www.thecleanmatch.com/p/services

Is there a minimum booking length? Yes. A minimum booking of two hours applies to all cleans. Most standard home cleans are between two and four hours depending on the size of the property.

Trust & Safety

How do I know the cleaner is trustworthy? Every cleaner on The CleanMatch is identity verified, has the Right to Work in the UK, has public liability insurance and has conducted a screening interview with our team. Many have reviews and references on their profiles too. You can view a cleaner's profile, ratings, and reviews before confirming any booking.

Are cleaners insured? Yes. All cleaners on our platform are required to hold a minimum of £1 million public liability insurance as a condition of listing. This means that in the unlikely event of accidental damage, you are protected.

What if I'm not happy with the clean? Do raise your concerns with the cleaner directly. If this is not resolved, do let us know. We do not employ the cleaners directly, they are all self-employed. However, we do like to know if any of the cleaners on the platform are acting in an unprofessional manner so that we can take appropriate action.

Payments & Cancellations

How does payment work? You will need to discuss rates and payment directly with the cleaner. We do not negotiate hourly rates or take payments on this platform.

Services

What cleaning services are available? Our cleaners offer regular home cleaning, one-off cleans, deep cleans, end of tenancy cleans, Airbnb and short-let turnovers, post-construction cleans, and move-in and move-out cleans, ironing, laundry, oven cleaning, inside fridge cleaning. Plus commercial and office cleaning.

Do cleaners bring their own equipment and products? This can be arranged either way. Some customers prefer to provide their own products, while others ask the cleaner to bring everything. You can specify your preference when you make an enquiry with a cleaner.

Can I request an eco-friendly clean? Yes. You can specify eco-friendly or allergy-friendly products when you make an enquiry with a cleaner.

Do you offer commercial or office cleaning? Yes. Our cleaners work with small businesses, offices, and commercial properties as well as residential customers.

Can I book a cleaner for an Airbnb turnover at short notice? Yes. We understand that short-let hosting can be unpredictable. Just make a direct enquiry with a cleaner on the platform who specialises in cleaning for short-lets.